| ORDERING |
| Q. |
Do you accept phone, fax, email or mail orders? |
| A. |
No, all orders must be placed using our web site. |
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| Q. |
I may have accidentally placed my order twice. What should I do? |
| A. |
Please contact us with your order numbers. |
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| Q. |
How will I be updated as to the status of my order? |
| A. |
You will receive email updates from us when your order is Paid and Shipped. You will also be notified via email if your order has been Cancelled. |
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| Q. |
How do I check the status of my order? |
| A. |
You can login to your account and view the current status of your order(s). |
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| Q. |
Can I add, change or remove items from my order after it has been submitted? |
| A. |
No, once an order has been submitted, it cannot be changed. |
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| Q. |
Can I cancel my order? |
| A. |
Once your order is placed, we cannot guarantee that it can be cancelled. If you would like to cancel your order you must notify us immediately with your order#. If your order has not yet been sent to the warehouse for fulfillment then we may be able to cancel your order. |
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| Q. |
Is your web site secure? Will my private information be protected? |
| A. |
Yes, our web site uses SSL encryption when transmitting sensitive data between your computer and our servers. SSL is the best encryption method available in the industry today. Credit card information is encrypted in our database and is only stored in our database for a short period of time. Our servers are located in our secure hosting facility with restricted access. |
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| Q. |
What happens if an item is backordered? |
| A. |
If an item is found to be out of stock after your order has been placed, then the item will be automatically removed from your order. We will not hold up an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item. The item that was backordered will have to be re-ordered online when it becomes available again. |
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| Q. |
What should I do if an item is missing from my order? |
| A. |
First, verify that you have received a box for each tracking number associated with your order. If all boxes have been delivered but you are still missing an item, check the packing material for small items. Please contact us if you are still unable to locate an item. |
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| PAYMENT |
| Q. |
What payment methods do you accept? |
| A. |
We currently accept Visa, MasterCard, American Express, PayPal and Checks/Money Orders. We also accept Visa and MasterCard branded Debit cards. No Purchase Orders, Fax or C.O.D. orders will be accepted. We do not accept international credit cards at this time. |
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| Q. |
Do you accept Gift Cards? |
| A. |
Yes, we accept Visa and MasterCard branded Gift Cards. Please note that we perform Address Verification on all credit card orders, so you must register your Gift Card with the card issuer and provide them with your billing/shipping address. Otherwise, your card may be declined. |
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| Q. |
Do I have to pay sales tax on my order? |
| A. |
We collect sales tax for all orders delivered in Indiana. For all other states you are required to follow your states Use Tax laws. |
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| Q. |
Why do you tax shipping services? |
| A. |
Effective July 1, 2004, Indiana law requires that we tax shipping services. Refer to IC 6-2.5-1-5 and IC 6-2.5-4-1. |
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| SHIPPING |
| Q. |
When can I expect my order to be shipped? |
| A. |
Most orders are shipped within 1 business day. You will receive an email notification when your order has shipped. |
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| Q. |
How do I check the status of my order? |
| A. |
You can login to your account and view the current status of your order(s). |
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| Q. |
How do I get my tracking number(s)? |
| A. |
You will receive an email notification when your order has shipped, which will include the tracking number(s). You can also login to your account and view the current status of your order(s) as well as the tracking number(s). |
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| Q. |
Do you ship Internationally? |
| A. |
No, we only ship within the United States (48 contiguous United States plus Alaska, Hawaii and Puerto Rico) |
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| Q. |
Do you ship to Puerto Rico? |
| A. |
Yes, we ship to Puerto Rico. |
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| PRODUCTS |
| Q. |
Do you provide Technical Support? |
| A. |
We provide minimal pre-sales and post-sales support via email only (contact us). However, you should contact the manufacturer for accurate answers to your technical questions and for insight on how different products interact together. |
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| Q. |
The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference? |
| A. |
Because industry prices change frequently, we do not offer any price guarantee. All prices are as posted at the time of purchase. |
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| Q. |
What does OEM mean? |
| A. |
OEM stands for Original Equipment Manufacturer. Generally products that are labeled as OEM can only be purchased by resellers, or can only be purchased by end users along with a qualifying piece of hardware or a fully assembled computer. Additionally, some OEM products differ from the corresponding Retail version. Please contact us if you have any questions about an OEM product you are interested in purchasing. |
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| Q. |
Do you offer installation/repair service? |
| A. |
Yes, but only in Central Indiana. Please contact us using this form for more information. |
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| RETURNS |
| Q. |
How do I acquire a Return Merchandise Authorization number (RMA#)? |
| A. |
Please contact us using this form to request an RMA#. |
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| Q. |
What address should I send my return to? |
| A. |
Will will provide you with a return address and shipping instructions when we issue you an RMA#. |
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| Q. |
Approximately how long will it be before a refund/credit actually appears on my credit/debit card? |
| A. |
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement. |
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| Q. |
Do you offer cross-shipping? |
| A. |
Sorry, we do not offer cross-shipping. |
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